I worked as an Archivist for the Consulate General of Italy in New York. My main responsibilities were to manage the paper archives of the Consulate, keeping them organized as staff retrieved and returned files. I was then also tasked to help the Passport Office deal with the high volume of incoming e-mail queries. Towards the end of my time there I was also given the responsibility to take soem of the incoming calls to the central switchboard and direct people to the correct office.